6-Step Plan for Social Media Mapping

Putting It All Together

For a successful social media strategy, you need to have a plan.  As the publisher, you control the power to distribute your content through social media platforms such as blogs, Facebook, YouTube and Twitter, just to name a few.  Most businesspersons are overwhelmed with all of the options and how and which to implement.  Social Media Mapping outlines the potential of each social media tool and outlines a strategy to implement them and achieve results for your business.

Step 1 – Value of Social Media

• Develop Understanding of SM and Online Community – How can you gain traction for ideas and grow your network to benefit your company?
• Determine Goals – What does your company want to accomplish with SM?
• Evaluate Social Media – Is it a good fit for your company/institution?

Step 2 – Social Media and Your Business

• Determine Organization’s Changes to Adopt Social media
• Demonstrate Value Added – How will you gain support for this new, often misunderstood initiative within your company?
• Determine your Social Media team – Who will design and implement your SM strategy?
• Determine your Audience – Who do you want to reach?
• Determine Competition’s SM Activity

Step 3: SM Tools

• Choose SM Tools – Select the tools that will support your goals.  Setup the Applications – Facebook, LinkedIn, Flickr, Twitter, blogs
• Train SM team on Using the Tools – profiles, frequency, professional image
• Guide SM team on Marketing the Tools – How to build and communicate with your target communities?
• Leverage Current Marketing – Use SM to augment current marketing efforts

Step 4: Content Development

• Develop and Post Content Consistently
• Develop Action Responses – How do you direct the user’s response: user-generated feedback, promote conversations, connecting with networks?

Step 5: Content Distribution

• Apply widgets to drive viral action
• Develop Search Engine Optimization strategies
• Integrated Social Media Strategy – Design, implement and manage your social media and integrate it with traditional advertising, online solutions and business networking

Step 6: Feedback

• Prepare for Feedback – How will your company respond to positive and negative feedback? What are the potential effects (positive/negative) of SM on the company?
• Evaluation and Adjustment – What is the effect of the SM strategies? What are the changes in the SM landscape that affect your strategy?
• Determine ROI -What is the return on investment in social media?

We have written an expanded document on Social Media Mapping.  We can serve as consults, coaches and trainers when implementing this mapping  plan.

Click here to download our Social Media Mapping Paper

Contact us for more information or for a consultation.

5 Step WEB 2.0 Branding Strategy

What is your Brand?
Your Brand is the sum total of your clients’ and prospects’ (product, company and competitive) experiences and perceptions. It resides within their hearts (feelings) and minds (intellect). Brand can be designed and marketed with the goal of influencing the user. In the current Social Media environment, the user often defines and creates the Brand.

Benefits of a Branding Strategy

• Define and establish your organization’s identity in the minds of your customers and employees
• Establishes a promise and an expectation of your products and services
• Develops a strategy to engage the online user in augmenting your Brand
• Separates you from your competitors; gives you value; and makes you special and relevant to your customers and prospects
• Enables you to launch new products more quickly and cost effectively
• Provides mechanisms for measuring impact

Creating a WEB2.0 Branding Strategy
Often customers, staff and key stakeholders will define your Brand differently.
Step 1: Competitive Analysis

• Marketing Audit of the communications of major competitors to

a. Determine the range of “values” that drive the category
b. How competitors “position” themselves
c. What positions are claimed, how strongly, and which are not claimed, hence available.
d. What users are saying about your competitors

Step2: Brand Perception Audit

• Marketing Research Survey

a. Reveals clients’ perceptions of your company
b. Defines most important “Brand Values”
c. Allows the company to compare its “Brand Image” with the company “Defined Brand”
d. Determines the factors that most influence your clients’ perceptions

Step 3: Brand Definition

• Focus Group: three hour working session among 5-8 customers, staff and key stakeholders to

a. Clearly define and gain agreement on your Brand
b. Take account of current company’s position in relation to its Brand
c. Determine a social media strategy in developing your Brand

Step 4: Brand Identity

• Marketing communications define your Brand’s voice and personality

a. Design logo and tagline with consistent look and feel and graphic style
b. Prepare business cards, stationery
c. Two pocket folder
d. Tabbed brochure

Step 5: Integrated Marketing 2.0 Strategy

• Leverage WEB2.0 Brand Strategy across all marketing communications (e.g., traditional, online, and social media) and extend the strategy into related departments (e.g., customer service, tech support).

4 Steps to Generate Marketing Capital with Marketing 2.0

It is accepted that social media has transformed the world of marketing, advertising, and sales. The popular business bestseller, Groundswell documents that social media is changing the user, the marketing tools and the mindset of businesses. New media is generating results and return on investment. How does your business gain value from the new media?

Change in Mindset

The challenge for business is that developing a social media strategy requires a fundamental change in mindset. A social trend is growing, as stated in Groundswell, “in which people use technologies to get the things they need from each other, rather than from traditional institutions like corporations.” Social media decreases the control of businesses and focuses on the relationships — the way users connect and create communities. Therein lays the new base of power in the marketplace.

Integrated Marketing 2.0

Marketing is redefined explains Brian Solis in Manifesto of Marketing Communications,

“It all starts with Respect….Listening, Participation, Media, Conversations, Comments are all marketing.”

Traditional advertising is declining as the dominant force in the marketplace but still plays a critical role in the new mix. A new approach to marketing is needed that incorporates the focus on relationships and reflects a new role for traditional media.

Integrated Marketing 2.0 – leverages traditional, online and social media with business development to create Marketing Capital and generate results. It analyzes your product/service; determines the relative power of each medium; and then integrates them to optimize your results. It is designed to connect users by creating relationships; thus creating communities of engaged and connected users sharing conversations.

Does Your Company Need Integrated Marketing 2.0?

If you ask the right questions you will get your answer:

• Do you want to be considered a leader in your industry?

• Does your target market use the internet to access information, evaluate products or search for a business?

• Are you satisfied the results of your marketing efforts?

• Are you thinking of re-inventing your business model in consideration of the new economic realities?

If you answer YES to any of these questions, your business will gain value and benefit from an Integrated Marketing 2.0 Strategy.

The Next Steps

The development of Integrated Marketing 2.0 is at its infancy. Marketing professionals and the “newly invented” social media strategists are experimenting with the new media – how to measure, monetize and combine it with traditional advertising venues. Here are the next steps for your business:

1. Gain agreement and commitment among owners and senior management to new ways of thinking. This is not easy and requires education to the new opportunities!

2. Assemble Integrated Marketing 2.0 Teams that blend an understanding and experience of the three different media. This might require an outside team to support your current staff.

3. Develop a strategy that uses the power of each medium to exponentially drive the message to a broader market. This requires both training and experience for your staff in working with the new media and evaluating the traditional media efforts.

4. Track and evaluate the results and adjust the strategy. With social media the statistics are available for each media pay. It requires the time to determine the effect and value of each tool.

Competitive Edge

The next three years will see a refinement of Integrated Marketing 2.0 Strategies. Businesses that engage these strategies will increase in their value and realize a powerful competitive edge. If you think and operate with new models, you will realize new results!

For more information click here to download my White Paper on Integrated 2.0 Strategies.